Privacy and Policy
Last Updated: 11 April 2025
This Privacy and Policy outlines how weRepaire we collects, uses, share, and protects the personal information of our customers ("you" or "your") when you use our online services, including our website www.werepaire.com, mobile applications, and any other online platforms (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We may collect the following types of personal information from you:
* Information You Provide Directly:
* Contact Information: Name, email address, phone number, address.
* Account Information: Username, password (hashed and secured).
* Order Information: Products or services purchased, repair requests, payment details (processed through secure third-party payment processors, we do not store your full credit card details).
* Communication Data: Records of your communications with us (e.g., emails, chat logs, phone calls).
* Device Information: Make, model, IMEI number (for repair services).
* Any other information you voluntarily provide to us.
* Information We Collect Automatically:
* Usage Data: Information about how you use our Services, such as pages visited, products viewed, search queries, and the time and date of your access.
* Device Information: IP address, browser type, operating system, device identifiers.
* Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use your personal information for the following purposes:
* Providing and Managing Our Services:
* Processing and fulfilling your orders for mobile devices and accessories.
* Providing mobile repair services, including diagnostics, parts ordering, and service updates.
* Managing your account and providing customer support.
* Verifying your identity.
* Communication:
* Responding to your inquiries and requests.
* Sending you order confirmations, shipping updates, and service-related notifications.
* Sending you promotional emails and newsletters (with your consent, and you can opt-out at any time).
* Improving Our Services:
* Analyzing website and app usage to understand customer behavior and improve our platform.
* Personalizing your experience and recommending products or services that may interest you.
* Conducting research and development to enhance our offerings.
* Security and Fraud Prevention:
* Protecting our Services and users from fraud, unauthorized access, and other illegal activities.
* Enforcing our Terms and Conditions.
* Legal Compliance:
* Complying with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
* Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, marketing, data analysis, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
* Business Partners: In some cases, we may partner with other businesses to offer joint products or services. We will only share your information with these partners with your consent or as necessary to provide the requested service.
* Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.
We will not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Secure Socket Layer (SSL) encryption for transmitting sensitive information.
* Regular security assessments and updates to our systems.
* Access controls to limit who can access your personal information.
* Employee training on data privacy and security practices.
However, please remember that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy and Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with ongoing services, maintain records of your transactions, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
* Right to Access: You have the right to request access to the personal information we hold about you.
* Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
* Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
* Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
* Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
* Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
* Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
* Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal information infringes applicable data protection laws.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
7. Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
8. Children's Privacy
Our Services are not intended for children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy and Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy and Policy periodically. Your continued use of our Services after any changes constitute your acceptance of the revised Privacy and Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Policy or our data practices, please contact us at:
+33982427558
By using our online mobile selling and repairing store, you acknowledge that you have read, understood, and agree to the terms of this Privacy and Policy.